If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns for store credit within 14 days of receiving your order.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Renewed items (secondhand) are final and cannot be returned or exchanged
- Returned items must have no visible signs of wear or use
- Returned items must have all the original price tags
- Jewelry and undergarments are not refundable.
- Items damaged due to incorrect washing cannot be returned - please follow washing instruction carefully.
- Items damaged due to normal wear and tear cannot be returned or refunded.
If an item is delivered to you damaged or defective, please let us know within 24 hours of receiving your product with a photographic evidence and we will cover shipping costs and provide you with store credit.
If an item is returned for any other reason, you will have to cover shipping costs. All clients who log a return or exchange will be charged a shipping fee for the collection of the returned item, as well as a shipping fee for the delivery of the new item. Alternatively, clients can arrange their own courier for their return & exchange.
To initiate a return for store credit or an exchange, please use our return portal below:
For all other questions, please contact us at info@exoticmarigold.co.za