Refund policy

 

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns for store credit within 14 days of receiving your order. 

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Renewed items (secondhand) are final and cannot be returned or exchanged
• Returned items must have no visible signs of wear or use
• Returned items must have all the original price tags
• Jewelry and undergarments are not refundable.
• Items damaged due to incorrect washing cannot be returned - please follow washing instruction carefully.

If an item is delivered to you damaged or defective, please let us know within 24 hours of receiving your product by sending photographic evidence to info@exoticmarigold.co.za and we will cover shipping costs and provide you with store credit or an exchange.

All international orders cannot be returned, but we will provide you with store credit if the garment is damaged or defective and you let us know within 24 hours of receiving your product with photographic evidence.

If an item is returned for any other reason, you will have to cover shipping costs. All clients who log a return or exchange will be charged a shipping fee for the collection of the returned item, as well as a shipping fee for the delivery of the new item. Alternatively, clients can arrange their own courier for their return & exchange.

To initiate a return for store credit, please use our online portal below:

Log a return or exchange

For all other questions regarding returns and refunds please contact us at info@exoticmarigold.co.za